Originally Posted by Quinlanty

No issues at truly luxury hotels. Maybe I've been lucky or am really relaxed about most service errors.

At "nice-ish chain hotels" had a Feb 2014 family trip to Rome and we stayed at the Waldorf Astoria there. Had a cockroach in my bathroom, and Im terribly afraid of bugs. My entire stay was comped, including all f&b charges to my room. I ended up moving to the St. Regis as I just couldn't sleep at the WA, while the rest of my family staid at the WA, and for the trouble of splitting us up the GM provided compd. car service daily for my family to meet me, and sent a bottle of champagne to my parents and siblings per room. Should note, I have been back to the WA since with the parentals, most recently this past year for my November school break