Originally Posted by
mapleg
Agree that the executor of the state should handle the entire issue. That is what an executor does. They have the legal authority to handle financial matters on behalf of the deceased. I know their job is not easy, but they are the only one really authorized to handle financial affairs like the one presented here.
Thank you for all of your suggestions and help, sorry I don't know how to quote everyone.
canadiancow - I did just send it and 25 business days would be over a month and a half with holidays. I don't want to end up in the situation where they say, "sorry they're expired now, too bad." That long of a wait for a response is not even reasonable. The escalation was after my original post and I got that idea from reading other complaints on here.
I'm getting nervous that when I call, the people on the phone have absolutely no idea why they were purged or what happened. They've been blatantly guessing at reasons and then when I ask to talk to someone who can give me a direct answer I'm told to send an email. I just don't feel comfortable dealing with AC and am trying to get an idea of a recourse, just in case.
Unfortunately, the executor will definitely not deal with this situation so if it comes to that I'm out of luck. I hope not. Maybe I don't understand how credits work, but I thought that after the tickets were paid for, the credit is solely taken over by the person whose name is on the ticket.
I don't think legal fees work the same in Quebec because we have the consumer protection agency, but at the same time, if it comes to a credit card issue then I guess it does go back to the executor of the estate. Oh well, I guess it is what it is and I will just have to cross my fingers and hope that AC will have a heart.
I should have just taken my kids on vacation like my mom told me to
Thank you for the message YEG_SE4Life.