Originally Posted by Often1

That gets OP nowhere. He is entitled to a refund. That is clear under both the DOT rule and the COC.

In fact, a quick peak at the COC makes it clear that it is DL's option to simply cancel and issue the refund.

Go ahead and file the DOT complaint. All that gets is a response from DL to the effect that, "yep - we fixed it, we cancelled and issued a full refund"