Originally Posted by LM225

And then there was the time at the R-C Arlington (very debatably a luxury hotel these days, though I had great stays there years ago) when I noticed that the tiny ketchup bottle that came with my room service meal had already been opened/used. I called down to complain and ask for another one, and the GM called back a few minutes later to let me know that my stay would be comped. This was a more serious issue (could be serious food safety problems if I hadn't noticed before eating it), but again, I felt that the recovery gesture was excellent.