Belmon Villa Sant'Andrea. We were upgraded to a great suite (one with a name) but it ended up being next to the bar, which seemed to have action up until late.. I mentioned it at checkout and they took 20% off our bill, which I thought was fair.

Amanjena: housekeeping had started on our room the day that we left even though we had late check out (they were preparing for a large buy out group). I mentioned it to Astrid and on checkout she apologized profusely and gave us two Amanjena leather wallets.

Poor service recovery:
Amanyara- we had signed up for massages and the only thing available was a couples option (which we hate). When we arived, we asked if there was an option to not have the massage together and they said yes; leading us to our separate pavillions. About 10 minutes in a phone call came to my pavillion... which ultimate resulted in me being moved to the same pavillion as my wife (who was not told)... I was expecting an apology of some sort when we were done but none was to be had.. we weren't even given the traditional card that they give at the end. I ended up emailing the resident manager, Audrey, who actually never followed up with me. The spa manager did come find me a the pool and apologize; but apparently he didn't know about the mix up until Audrey had informed him. He offerred two more treatments on the house, not knowing that we were leaving the next day. Finally he comped our treatments and then asked if there was anything else he could do.. I hate asking for stuff but it would have been nice if he had offered a bottle of wine or something....

FDW