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Thread: Check in agent lies about upgrade availability - what do you do?
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Old Mar 23, 2017, 5:01 am
  #30  
Skimanant
 
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
Originally Posted by Allan38103
If an upgrade were available, why WOULDN'T the FD want to give it to someone. After all, it's not going to come out of his/her hide, and I know of no hotel that rewards it's staff for the number of upgrades they deny.

If higher cat rooms are available to book online, does that mean they are available?
Just thinking about the "website is wrong".....
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