Originally Posted by retiredfromhilton

An empty room is not necessarily an available room. An available room is one someone at the hotel wishes to offer. Very many staff and managers at properties view Diamond members with disdain if not contempt. You would do well not validate those reactions. Quite a few property owners and managers have told their staff to upgrade a gold member who has stayed at their property say 8 times in the past few months before they upgrade a diamond member they've never seen before.