Cash and points award- no. Not automatic. The agent must go into some system and cancel the award so the points return. I've found agents in the US know this but have always had to call back for my points if I get a abroad call center. Hate it.

QUOTE=dmilsi]I'm planning to book an award stay and also a cash and points stay. If I do so and then need to cancel them (prior to the "Cancel By" date), would the points revert to my account or would I lose them?
I've emailed *Wood, but haven't received a response.
Thanks in advance for your assistance.[/QUOTE]