Originally Posted by woglet86

Had a postive experience I thought I'd relay - nice to be positive.

I was upstairs in 64K in Club World on an overnight flight recently. Converted to bed straight after takeoff but the seat wouldn't go completely flat. Crew tried to fix it but couldn't. It was nearly flat, but would have been annoying to try and sleep on it I think.

Very apologetic crew member went to check which seats were available downstairs. There were 3:
- 20A (I think) (similar to 64K, window, no stepovers) - but taken by a seat shifter by the time we had got back downstairs
- 2 other seats, one was an aisle at the front of the cabin and one involved stepovers

I thanked her but said I'd make do with 64K. At which point either she approached the CSD, or he came to ask her what was going on. Some chat and then he said "He just wants to sleep? Put him in First".

So moved to First, slept the whole way, but felt like I was offered the full First offering. No sense that I didn't belong!

Things that stood out for me:
- Technically there were multiple free and working seats in CW I could have moved to. The crew seemed to readily recognise I would have had to move from 64K to a much worse seat

- I'm low maintenance: I was fully prepared to go back to 64K and they could have left me there without fuss

- First crew were excellent, despite me being an imposter

- Crew also dealt very well with a fight breaking out in economy while my seat shifting was going on (discussed elsewhere by others on the forum)

- In the interests of balance, crew really repaired what would have been a sour BA experience from DXB: no fast track security, tiny lounge with basically no free seats, awful wine (and I know nothing about wine!), and being told to "wait over there" for 30 minutes by first class check agent while our ticket is belatedly issued is not a premium experience!

- A £390 ex Dub WTP fare, which turned into ex-LHR after being denied boarding at the start of my positioning B2B, with an op-UP to CW on the outbound and a UUA to CW on the return, subsequently put into First, will take some beating in the bargain stakes

Overall I was very pleasantly surprised. Which is a shame since I feel like this was a sensible outcome. But anyway, full credit where it's due! I'm annoyed I didn't get any crew names to give positive feedback.