Originally Posted by
arlflyer
This is not a correct phrasing. You do not get the Diamond benefits "on a case by case basis". You get the Diamond benefits, period. Some of those benefits may be on conditional terms - such as upgrades at the property's availability or discretion. But that is part of the Diamond benefits package. The Diamond benefits that are guaranteed will always be delivered.
I'm guessing that the "case by case" was specifically referring to upgrades...