Originally Posted by
SJC ORD LDR
This is why I think DL is in a stronger position today than UA or AA. The expectations were set right from the beginning and there was no doubt that it was going to be the Delta way for better or worse.
UA seems to be getting this, at least IME; but AA - yowza! Dougie and friends took the opposite approach of DL: let's keep the AA name, but adopt the US standard of no-frills service.
Congrats to DL! ^ Certainly my carrier of choice these days...