Originally Posted by
MSPeconomist
I'm confused about whether the hotel already has some of the OP's belongings and is refusing to return the items or whether the hotel is refusing to store items for the OP (for the day?). In the latter case, the solution could be luggage storage lockers or a luggage storage service in the AMS airport.
That piece I don't get either. I would fully understand the AMS Sheraton not storing non-guests' luggage, as that would be absurd and impractical in an airport. I am guessing language barrier is prohibiting us from understanding clearly??