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Thread: Aeroplan award Mini-RTW: Booking reference shows incomplete itinerary
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Old Mar 20, 2017 | 10:43 am
  #10  
durberville
 
Join Date: Nov 2010
Programs: Enough
Posts: 961
Originally Posted by syntron
My apologies, didn't know this was possible.

I have the ticket number and all the PNRs.

Saudia website shows the proper booked itinerary when I enter my ticket number. However, AC website is missing the BKK-LHR section, and TK website says that the booking has been cancelled.

On hold with AP for the last 53 minutes (and counting) to talk to an agent. Will report back what they say.

Thanks for all your help guys!
Is the "broken" itinerary on Air Canada's website, or on the Turkish/Singapore?

If the itinerary is broken on Air Canada's website, then that's a problem that needs to get resolved ASAP - just because you have valid tickets/coupons doesn't mean you can fly. You need a valid PNR.

If the itinerary is broken on Turkish/Singapore website, but is fine on the Air Canada website, I wouldn't worry too much. Partner carriers tend to not show complete PNR information.
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