Originally Posted by
CPH-Flyer
This is one where there is no winning for the airlines. Make a light service concept for sleeper flights and people complain that there is no proper food, make a full service concept and people complain they can't sleep, but even when they have a both people complain that the noise from the meal service for the rest of the passengers prevents sleeping. So whatever they do there is a section of the passengers that are unhappy.
1) Make an announcement that because its a night flight, people want to sleep.
2) Dim the lights to the bare minimum needed to eat and reduce noise levels to the minimum as well. This includes not throwing with cutlery, not chatting in the galley and asking people engaging in loud conversation to stop it.
3) Let the passenger decide.
Making an attempt to satisfy both is better than making an attempt that completely ignores one category. In the above, you give those wanting a full meal service the chance to enjoy it while also making an attempt to give those needing the sleep on the flight because they go straight into meetings/work the chance to do so.