Originally Posted by
lorcancoyle
Have had plenty of same day changes by corporate TA on flexible tickets. Nature of business travel in my industry means last minute flight changes are pretty common. Don't know what they do on the back-end though.
I have had no issues with same day changes with travel agents - this seems to be an issue with this specific travel agent not processing a change correctly. It should have contacted BA to sort out why it was unable to complete the transaction rather than passing it to the passenger