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Thread: Award ticket and MCE / Main Cabin Extra or Premium seat: possible? (master thd)
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Old Mar 19, 2017 | 10:59 am
  #217  
sdsearch
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Originally Posted by Terico
This time I used AA Economy MileSSaver (60K R/T) CLT to MAD. When booked, the only seats I am offered are in the middle of the plane. So, all window seats and aisle seats on the sides are blocked (not occupied). I called, they explained it is due to my low level award used (MileSSaver). And I cannot pay to reserve a seat nor upgrade, due to the MileSSaver level redemption. Wow! This is bold!
This is not a "policy". It is limitation due to a technical quirk in AA's reservation system which appears to be hard for them to fix. AA is unable to process anything paid (ie, anything which could incur taxes) on an award reservation. So on an AA award reservation, only those seats you can get free (at booking, at online check-in, or at the gate) are available to you.

Even AA Gold, who normally can buy MCE for 1/2 price at booking time, cannot buy MCE at any price on an award reservation.

So this limitation affects a lot of people. And thus yours is far from the first post about this, and there's a big thread about it already:
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