Originally Posted by frogss29

Just had my son check into Grand Hyatt Melbourne as a GoH.
He was told GoH doesn't get upgraded etc etc
But they went and checked and then gave him a club room....a nice one, apparently.
But even though the standard suites show availability for the three nights he is there he was told they are sold out
I did call the hotel and they said the same thing to me, too
Not the end of the world but disappointing
Since it is a special occasion I wanted it to be perfect for them.