Originally Posted by
MPH1980
The reason is also pretty obvious when you think about it.
Now - I will add - I'm guessing a bit on how IAG have structured the below but it's the only way that really makes financial sense.
BA now have to pay to issue Avios - albeit within IAG - but they still have to pay. There's a company that lies at the heart of the avios system which does all the issuing of avios and redemptions. So if BA give you avios for something - they are paying Avios to issue them to your BA account. When you redeem them - BA earn money from Avios in return.
...
I think this is a very plausible explanation.
One side of it is frequently reported on FT: BA is stingy giving out avios.
The other side is seen when checking for redemption availability: Every single time I search for seat availability on ba.com, I get a "Tell us your opinion-survey" from BA asking "why didn't you book a redemption seat?"
Originally Posted by
SchmeckFlyer
Does anyone else feel that standards in the airline industry in general, not just at BA but most airlines, have became so poor and the experience of flying (even in premium cabins) so unpleasant and cantankerous, that one simply no longer feels compelled to complain? ...
Sadly yes.
But only in part due to standards dropping. One bigger reason is feedback handling has become extremely poor. Feedback-handling is not seen as tool to improve the operation, it is seen as a damage control centre, and one that can withstand a fair amount of damage too.
In this sense it seems true that airlines have become more mean spirited.