Originally Posted by
HereToHelp
All refunds are handled by a company in India called WNS. They are the most useless and pathetic organisation, as the agents there never seem to read notes and they never respond to chaser emails. More people need to complain about this so that critical work like this can be brought back for UK agents to handle.
What a surprise that outsourcing work such as that to a third party at the other end of the world would lead to a lot of hassle and difficulty in the practical implementation. But I'm sure the exec who came up with it got a bonus for coming up with that 'saving'.