Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,039
I've seen it happen a few times where GA's split PNR's for no known reason (maybe it makes what they are doing easier on their end) and not informing the passenger or requesting his/her permission. I think better training needs to be done on AA's end on this.