Originally Posted by
tirajat
As a plat, I am entitled to waiver on date change fee, but that never happens by default. Any attempt for a date change online require me to pay penalty – have to always get in touch with the call centre and therefore not able to take advantage of lower fares available online.
AI does this to their elites too, 9W is slightly better in that regard.
But you're right, one'd expect the new kid on the block to be more polished than these legacy carriers and avoid human intervention as far as possible.
Basically given the infancy stage they are in, they should be bending over backwards for their minuscule number of Plats.
I'd suggest to tweet to their COO Sanjeev Kapoor about this, he is quite hands-on.