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Thread: SPG transfer to SkyPass problem
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Old Mar 16, 2017 | 8:37 pm
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Benner
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Originally Posted by Rebmig
I'm not sure if this is better off asked in the SPG forum, but I figured I would start here.

I initiated an SPG point transfer on 2/28 to KE. Transfer time was noted to be 7-10 business days, and the points still have not shown up in SkyPass. After tweeting with SPG, they suggested that the name may be a problem.

While KE has FIRST NAME MIDDLE NAME LAST NAME in my profile, SPG's system only supports MIDDLE INITIAL in their system.

Frustration with SPG aside, has anyone else experienced an issue like this? Are my points somewhere in SkyPass' system just unable to credit to my account?
They tell you to wait at least 10 business days, then you can call them and they will file an issue with their research department. You usually have to call back again (another 10 business days later) and your points will be credited back to your account and you can start the process all over again...
Last edited by Benner; Mar 22, 2017 at 9:44 pm
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