FlyerTalk Forums - View Single Post - AA Errors Reticketing into Basic Economy Fare
Thread: AA Errors Reticketing into Basic Economy Fare
View Single Post
Old Mar 16, 2017 | 7:55 pm
  #36  
flyerCO
FlyerTalk Evangelist
2M
50 Countries Visited
100 Nights
20 Years on Site
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
Originally Posted by ijgordon
I think the real travesty is the seeming inability of any front-line agents to rectify these screw-ups. QIK limitation? Or just poor service?
Agree. At least with DL when they moved to their version of QIK left access to the normal system. Thus way agents could fix things. At AA it's sorry we need to call someone or my favorite borrowed from KLM, "that is not possible."
flyerCO is offline  
Reply