Originally Posted by
chicago747
... Also, if they were to substitute aircraft and 1st class was not a flatbed, is there any recourse from UA? I'm sure I can complain and maybe get a ecert, but would feel better if there was an actual policy.
There is no "published" policy but if you book a lie-flat and it gets switched, UA generally is easy on free changes or refunds and may provide a an ETC on request (but not automatic).