Originally Posted by
Oxon Flyer
...An email to the hotel requesting an explanation remains unanswered.
My apologies for any inconvenience, but you should open a formal complaint by emailing Corporate Customer Service at
[email protected].
Or, if you prefer, send us the confirmation number and we will open the file on your behalf.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]