So will it be like the porters at hotels checking in guests and the concierge will be the manager on duty?

Seriously though, in all my years of travel I have never used a skycap and have not paid a whole lot of attention to them in the past. One thing is for certain, NW will get what it pays for whether it be a $9.50 an hour skycap or a $17-$20.00 CSA. That in turn will have a effect on us the PAX.

I am in no way trying to demean skycaps. I have however seen the crap that CSA’s receive when flights are canceled, there are delays, PAX needing to be re-booked on other airlines and lost luggage issues. Getting paid $9.50 to catch that kind of heat is scary. What kind of training goes with a $9.50 an hour job? Traditionally the turn over is much greater in lower paying jobs. What incentive will the skycaps have to take on the responsibilities of a position that was formerly paying $17-$20.00 an hour?