all I can say is that it really seems to be causing a major cluster... at DCA on sunday and there was like one guy, could tell he was asian and just "not getting it"... after playing around for about 10 min, got some help which caused a 2-3 min check-in to become over 15 min!! ... now mind you they dont have that many kiosks at DCA, so he was holding up the line... and no one else had access to the CSR coz they were helping him. I don't mind using the kiosk, but when I have irreg ops, like on sunday, and need the CSR's help, I EXPECT that they will be able to help me and not be playing "type AX5B93 on the keyboard"... for those who don't fly all that often.