A link would help so we could read the whole story, but from what you posted it accounts for all 120 at the hub airports. That tells me that there will be an agent available to at least supervise the skycaps. When I went to check in at ORD last week, everything was going wrong in getting to the airport. Problems at the hotel with Check out, extra charges on the rental car bill, bus left, waited for the next one, etc, etc. My Hour ahead of time turned into about 35 minutes. Kiosk told me to see an agent. Four "agents" out helping with Kiosks, me and one other lady checking in, the agent by the kiosk tells me "she" (refering to the first class agent, I am in first class) is busy with someone trying to check in INTL 30 minutes ahead of time. I said 4 of you here and she is the only one that can work a terminal. The First class CSA went to another terminal and checked me in by the deadline.

My point is that today there is one main agent working the computer, usually at the first class counter and the rest are kiosk pushers. I don't think they will go totally to skycaps. I have noticed it at DL also where they have phone banks near the check in counter so if there is a problem you call reservations and they handle it.