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Thread: Online and telephone sales stock different?
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Old Mar 14, 2017 | 3:25 pm
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rosswill
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Originally Posted by intuition
Sounds like a POS (point-of-sale) issue? I'm not sure finnair does a lot of it, but all airlines can control seat availability based on what "territory" is selling the tix. Did you call sales in the same country as the website?

Also, did you dummy-book the exact same itinerary on the site as over the phone? Finnair does 'married segments', ie are controlling availability based on connection. For example, You may very well see I class availability on LHR-HEL and on HEL-CAN separately, but none on LHR-HEL-CAN.
This was the UK sales centre telephone number, and I had the UK selected as the territory on the website. The itinerary was the same with the exact same flight numbers, dates and routing. All prices in GBP.
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