Originally Posted by
fgirard
I was flying SJU-MIA-LAX on Saturday (AA1091, AA275), both were purchased in I (Business). Because of the MX delay on the inbound flight for AA1091, I was going to miss my connection in MIA. At the check-in counter, the agent noticed that I was put on AA1147, but in B class, and without a seat assignment. Fortunately, the SJU station manager was at the counter (dealing with the delayed 1091 as well as the SJU-JFK that was dinged with a 3 hour delay), so he was able to override the re-ticketing and eventually re-issued the ticket into I class.
Originally Posted by
fgirard
Yeah, because of all of the issues associated with that itinerary, I should have taken the SJU station manger's offer of a hotel and meal vouchers in SJU and tried again for Sunday.
Sunday was even worse - I did that same route, both tickets also purchased in I. AA1091 was late to the gate at MIA, causing me to miss the connection onto AA275. I was rebooked onto AA1147 in economy, which ended up being delayed 3 hours, so total time spent at the airport was nearly 8 hours.
I've been trying since then to get some type of compensation, but have gotten nowhere. Last time something like this happened to me on UA, I was immediately given a $500 voucher and a refund between the face value of the tickets. AA has been completely unhelpful, does anyone have any suggestions?