Originally Posted by
PDBDrinker
Originally booked DFW-LGA fare code S on 3/14 re-booked to DFW-LGA 3/13, that flight canceled, I called EXP line, got re-booked to an earlier DFW-JFK.
When I got re-booked for the DFW-JFK flight, the agent on the phone said she couldn't assign me a seat or add me to the upgrade list because "the computer was acting weird." Fast forward to the airport a couple hours later, I couldn't select a seat or add myself to the upgrade list via kiosk. Kiosk spits out boarding pass with the booking code "B"...basic economy.
I go to the Admirals Club to try to be put on the upgrade list, but they tell me they can't do it because I'm in B and there is no way to revert me back to my original booking code. They say they've never seen this before and were at a loss. They send me on my way, SOL, nothing they can do because the computer won't let them.
How does this happen? DFW-JFK isn't a B route. My return was changed too, I can't select seats online. I understand mistakes can happen, but how can there not be a way to correct something like this?
I am sorry that the OP was rebooked into Basic Economy. I thought there would be a terms that you have to agree to along with the stipulations that no upgrades seats reserved at checkin only and no overhead bin space. Wouldn't the agent who booked you in B have had to agree to these terms and realize that she/he was rebooking you in a lower booking code that you did not agree to?
AA should be able to refare you back to your original Fare Code since the downgrade to B fare was against your will for no additional costs and that you should be number one on the Upgrade List. Also I hope you were not assigned to a middle seat at the back of the plane. Is there a way for an agent to ovveride the system to upgrade you and /or to assign you a Premium Seat and waive the cost? If you go to a red coat agent they should be able to waive the stipulations and have AAdvantage credit you the mileage difference between the B mistake fare and your original fare.
Did the OP ask to be rebooked in his/her original fare code? Did AA warn the OP that the B fare was only available? Wouldn't it have showed up on the AA.Com Itinerary at the time of rebooking?
I hope you get this resolved OP and you report back to us.