They have ignored my claim for trip cancellation benefit all because they are either too confused and lazy to check the facts or just outright lying. I am convinced it is the later.

They used to say everything is fine we got all we needed including mother's emergency hospitalization & medical doctor's letter. But they needed to know how I eventually returned and i told them i booked the return on my own and showed them my credit card statement for the charge & airline reservation. They twisted that and told me " THAT'S IT". Your original carrier booked that return flight and therefore there is no claim and it is denied. I have resent them all the documents to prove how I on my own paid for it, including a letter from original carrier saying, "there was no refund or rebooking issued or occured"

They have ignored everything I tried and sent and showed them and wouldn't even respond to my email and all the agents would say it is denied becos original carrier took care of the return flight.

I have filed CFPB and BBB complaint directly against Card Benefit Services
P O Box 72034
Richmond, VA 23255 but those agencies forwarded the complaints to Chase instead and Chase told there is nothing they can do. I tried sending the complaint again and spoke to those agencies and they told me they can't do anything over "denied claim" and advised me to speak to insurance regulator or FTC or something.

I tried getting help from bloggers but they didn't reply except for "viewfromthewing" who wrote something in specific language and advised me to email & send which I did but expected never got a reply.

My lost is $250. I have since Dec 2016 tried and tried to work with the benefit complaint eclaimsline.com in emails, letters and phone calls and they refuse to resolve this.

I am very upset and disappointed with the benefit company for CSR.

Won't be renewing this card and won't be using it for flights.