Originally Posted by
matrixwalker2012
Why not just rebook in full Y like they sometimes do? I find the IRROPS rebooking in Y does two things, it gives the tickets max flexibility and the extra EQMs can do a good job at getting most pax to shut up and not come back asking for more. If crediting to a different program, the extra miles gained from full Y can also do a good job at getting those pax to not complain.
Not only that, but during IROPS, isn't Y usually the only fare class that tends to be availalble? It's interesting that if, for example, a flight has 1 seat left, in the past that'd limit it to Y1 meaning any competent agent would rebook into full Y. But now, if the systems are set up that an agent sees Y1 B1 and all other fare classes zeroed out, they're trained to book into the lowest fare class which would be B. The algorithm is off...big time.