Originally Posted by
T8191
I think we've done enough AA Zone 1 boarding to state that it always works, even in the midst of the rare IRROPS/delays we've enountered on both long- and short-haul sectors. Whereas BA Ground Agents in UK generally seem to struggle with the basic concepts.
BA seems to have an endemic reluctance to enforce its own rules on boarding, and indeed carry-on limits, in the UK. Yet, at LAX, IAD and CPT, the local staff (IME) seem to manage it pretty well.
Is it a problem caused by British reticence, as well as Management failing to issue clear instructions/training?
I'm not sure if it's the reluctance or just the sheer inconsistency that causes the issues - I can understand outstations managed by contractors like Menzies being slower to implement but from Day 2 LHR implementation has been far too much of a lottery.
Finnair use the Group system and this was rigorously policed at LHR on Monday and has been on the few flights I've done with them.
I have found that once I have lowered my expectations these are routinely met in most cases though the current fad for wandering around trying to check compliant carry ons seems another oppportinity to be disappointed - I know checking a bag would make this easier but would also cost me 15-20 per flight which adds up over a year.
Any change is challenging to implement but those inconsistently applied simply create potential confusion and irritation and enhance my patience