"Thank you for contacting American Airlines Customer Relations. From what I read, it's clear that we let you down while rebooking you on your recent flight. I'm so sorry. And I see you are dealing with a diversion now. That certainly isn't the experience we want our customers to have. I will be able to ask our refunds department to refund the difference in fare for our mistake. And I have verified you should be able to call our Executive Platinum desk once you get closer to your flight on the 18th, and be able to resolve the seat issue.



As a solid way of saying we are sorry, I've credited 10,000 bonus miles to your AAdvantageŽ account. This adjustment should be reflected in your account very soon.



Mr. PDBDrinker, while your recent experience with us was not the best, I hope you will give us another try. The next time you travel with us, we'll do our best to make sure your trip is a good one."

Diversion? There was no diversion. Also, I shouldn't have to call to get my return taken out of B.