Originally Posted by
manstein58
Good summary of GS at EWR. Generally unobtrusive but IME visible during IRROPS and special tasks. Example: one time I (stupidly) left car keys in TSA bowl and did not notice until morning of my return. I called, told them the issue, and they met me on return with my keys. Pleased to be bailed out
Exactly; there when you need them. I guess that I just don't look at it as a concierge service, but as providing a greater and more personal level of customer service.