Originally Posted by
CeeGull
Yes is on a single ticket. Booking is done directly with cathay pacific online and reconfirmed timing via phone call. I did challenge the telephone advisor about the 85 mins transit but was told not an issue as in same terminal.
Only until I landed, i realised is a very long walk - from one end to another. If only the gate ground staff helped me to inform my next plane, I would have caught it as my boarding pass already issued at LHR.
Originally Posted by
CeeGull
In hind sight, i should have go with my own instinct and insist changing to a longer connection time but i thought the staff would have knowing better than me - merely a passenger.
These outsourced agents generally know...next to nothing. But in her defense, she IS/was correct. Under normal circumstances, 85 minutes
would have been more than enough for you to transit between your two flights. Just that in your case, you were unfortunate to come across a delay refueling situation.
HarbourGent summarized it very well above.