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Thread: Late arrival causing missed connection and a 7 hours delay to Penang
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Old Mar 13, 2017 | 5:35 am
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bart simpson
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Originally Posted by TravelwhileyouEat
Wouldn't EC 261/2004 apply if it was ticketed as LHR-PEN on a single ticket?

CX sold the ticket to PEN and not HKG (which I'm sure would have priced differently) so the airline can't really claim that it was able to get you to your ex-EU destination within the prescribed arrival time frame.
Yes, EC261/2004 does apply in this case.

But normally airlines (not CX but just airlines in general) tend not to compensate the passengers at the first email but will do so after the first/second conversations since I don't think a lot of people know well about the regulations.
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