FlyerTalk Forums - View Single Post - China Eastern worst customer care in the Asia , or the world ?
Old Mar 10, 2017 | 6:57 pm
  #1  
Flame3601
 
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,581
Angry China Eastern worst customer care in Asia , or the world ?

Okay so i have been trying for the last 20 days to cancel a passenger in my booking , which is myself in this context. I have called and called every single number listed on MU website and they either do not work, hang up , ring forever or call agent doesn't speak english. I decided today to stay up to 3am so when the call centre opens up at 9am i can hopefully get it all sorted , surprise surprise held for 60mins +. If i do not cancel my ticket i will be charged a no show fee, this has really really annoyed me to the point where i have sworn allegiance to the ," i hate MU club." If this is just the customer service now , can you imagine the flight !

Last edited by Flame3601; May 6, 2017 at 2:28 pm
Flame3601 is offline