Originally Posted by woglet86

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Random observations

- I was an idiot to use the wrong BP; 100% my mistake

- Original lounge agent was put in a difficult position - can’t blame him for forgetting the biometrics requirement

- Priority boarding (A4 bus gate) was a total shambles; perhaps if it had been maintained, we’d have got the the gate check early enough to get photos taken; HAL agent was summoned but it was too late

- After boarding was complete, we overhead the gate agents decide on what seemed to be a bogus reason for the delay (late arrival of an incoming long haul); in reality I think they were waiting for a passenger who it transpired had already got on the plane; generally lots of confusion

- a couple of BA employees suggesting disapproval of ex-EU; loudly referring to “one of those cheap tickets”, telling us we’d done “cross border ticketing” - maybe, but irrelevant IMO

- we were lucky we spotted the original lounge agent to confirm our story; while I believe we had the moral high ground, I don’t think we were getting on that flight without a reprice. His face when his boss said "you forgot biometrics" made me feel really sorry for him!

- Can’t be sure but I think being Gold helped with the general level of service

- The most knowledgeable agent who grasped the situation the quickest was the senior gate agent, but she also seemed the least empowered

- I didn’t call the Gold line at any point, but assume airport staff are always the best bet at this point? (I know the real answer is post on here for the best advice!)

- Good job I knew what conformance was - thanks Flyertalk! Otherwise I might not have tried to fix it, and therefore absolutely no leg to stand on

- Ultimately I’m happy with the outcome and wouldn't make a claim for IDB. Believe security issues are an exception anyway? However, it only presented itself because the BA employee told us we were good to go, when we weren’t. Had he told us he couldn't fix it, we could have gone back landside and sorted it ourselves.