Originally Posted by
woglet86
- Original lounge agent was put in a difficult position - can’t blame him for forgetting the biometrics requirement
Yes. Yes, you can. Okay, you made a mistake, but you took prompt and reasonable action to correct it with the airline. The airline's agent told you it was sorted, but made a stupid mistake. You shouldn't have to second guess or prompt him to do his job properly.
Of course we're all human and these things happen, but that doesn't absolve him of responsibility.