Join Date: Aug 2011
Posts: 1
Hi everyone,

My husband and I are now on our second RTW trip and having an amazing time. Unfortunately, our itinerary somehow got approved even though it doesn't follow Oneworld rules and now, we are their mercy because they refuse to make any routing changes for us. They've told us that even though THEY booked us into an invalid ticket, they now will not allow us to make any changes.

Here's what our itinerary has been so far:
1. NRT
2. LHR
3. JTR
4. LHR (surface sector)
5. JNB
6. DOH arrived in October 2016

We're now picking up our regularly scheduled trip again in DOH (March 2017). I'm sure you regular RTW flyers are immediately saying that this isn't possible because it breaks the rules about stops in the middle east. But somehow this ticket got approved and we are on it, which is now causing all kinds of problems.

We're now supposed to fly to GRU but this visa is proving to be a time-consuming process and so we want to reroute the flight out to a different location in South America (EZE, to be specific).

After this, we had other flights in South America but LAN cancelled all those flights so now we have a bunch of extra segments that we need to rebook!

The problem we're having is that the RTW desk won't change our routing because they're saying that our ticket is null and void because it broke the rules... We are at our wits end - we cannot go to Brazil, a bunch of our other segments have been cancelled and we can't seem to change our routing.

Does anyone here any thoughts about what we can do or who we can reach out to? We booked through AA and are still trying to get resolved with them but are really worried about what's going to happen with our trip...

Thanks,
mina.