Originally Posted by
Benco
Thanks for all your comments and sorry that you had to argue over my post.
I did a status match against my Gold with Accor and Diamond with BW. Instead they gave me a challenge but the timing wasn't great so I was only able to qualify for Gold.
I then asked if I could get the challenge again for the Diamond as I do have a lot of planned stays but they said challenge is a one off thing.
The CS agent I spoke with was a bit useless so I thought I will ask here if there are other ways.
Get used to the useless customer service even if you became a Diamond. After a few stays now at Hilton properties, as a Diamond, I don't understand why anyone has status with Hilton.