Originally Posted by
Markie
In reply to a question about the PL scheme, Hyatt have confirmed the following:
Those members with Private Line agents, will continue to utilize this service until February 2018 when the program will be sunset. At that time, members will be given the contact details for the appropriate dedicated tier line.
If during 2017 a member with a Private Line agent reaches 60 qualifying nights or 100,000 Base Points, they will be offered a My Hyatt Concierge agent (if their Private Line agent is not serving as a My Hyatt Concierge). If a members chooses not to migrate, a member may keep their Private Line agent through February 2018 at which point they will migrate to the My Hyatt Concierge program.
Just want to clarify that this isn't 100% true. As I noted in another thread I was told the program was ending and if I needed anything to call or email. My full email:
Dear skunker,
My name is Jxxxx Mxxxx, Manager of Guest Services. I am contacting you on behalf of your Personal Line Associate, Rxxxx Sxxxx.
First and foremost, I want to thank you for your participation with the Personal Line program and your loyalty to Hyatt. With the launch of World of Hyatt on March 1st, 2017, I wanted to make you aware that the Personal Line program will be discontinued.
Your Personal Line associate has made sure that any personal travel preferences will be noted on your account for your future reservations. Should you need any assistance, we invite you to either email us at
[email protected] or by calling us at 888.344.9288.
Please let me know if you have any further questions.
Best Regards,
Jxxx
As others have said, I forgot I even had a PL agent as I was passed around after my first agent left a few years ago.