Originally Posted by
Gagravarr
I don't think emailing helps. I believe it needs to be knocked off the bill at / just before checkout, just like the "book on Melia.com and get €5/€10/€15/€20 to spend in the hotel" offers. Someone from the hotel has to go through and zero out / discount the relevant spends for the gold breakfast and the online booking food/drink spend.
At really good hotels, at checkout, they say something like "we've taken off your melia website allowance and gold breakfast, can I print you the rest of the bill to review?". Medium hotels they say "hmm, please give me a minute" then manage to correctly remove most.
An email to the hotel likely won't help, as it generally seems to be up to the checkout staff to do the discount/zero... Just allow 10 minutes more for checkout than you would a a US-based US-flagged chain hotel, and bring printed copies of everything (Melia online booking discount etc!)
In my experience at INNSIDE New York NoMad, I had to mention to the waitress during breakfast that we are using 2 for 1 breakfast deal. She then re-printed the bill to reflect this. So it appeared all fine in the final hotel folio.
Re hotel credit, at Gran Melia Palacio de Isora I was asked to forward an email which promises a credit (in my case it was 20 euros per day) to a check-out clerk during check-out. It was all sorted out in a matter of minutes.
But overall I agree that hotel staff is often not aware of elite benefits like late check-out, etc., so you need to be ready to prompt them
