Originally Posted by
NewEXP
Called the front desk and they said they have no maintenance guy on staff in the evenings, offered me a fan.
I'm sorry, but this sentence stuns me. It needed to be isolated and spotlighted.
And the people who are telling you this is not something that would fall under the guaranty and you should expect points are likely correct. You should get however many points it would cost to get that room for one night so you can use them elsewhere.