As far as I know, jokers are tracked manually on an Excel spreadsheet. It may be the case that the link between you earning GGLR (2) and the availability of it appearing on the spreadsheet broke down somehow?
Originally Posted by
golfmad
Ok that's what I thought. I'm showing that I've earned all Gold Gest List benefits including Gold Guest List Redemption (2) but she said it wasn't showing on my account and had to be requested so she was unable to apply it yet. Sounds like the agent got it wrong although I called during UK hours and didn't seem to get redirected offshore.