World of Hyatt - Private Line / My Hyatt Concierge
In reply to a question about the PL scheme, Hyatt have confirmed the following:
Those members with Private Line agents, will continue to utilize this service until February 2018 when the program will be sunset. At that time, members will be given the contact details for the appropriate dedicated tier line.
If during 2017 a member with a Private Line agent reaches 60 qualifying nights or 100,000 Base Points, they will be offered a My Hyatt Concierge agent (if their Private Line agent is not serving as a My Hyatt Concierge). If a members chooses not to migrate, a member may keep their Private Line agent through February 2018 at which point they will migrate to the My Hyatt Concierge program.