The good, the bad, and the ugly (not the film).......

The Good: Recent ACr flight (transborder) had a significantly improved choice of IFE films. A couple of them were in the running for best picture this year. Pleasant surprise.

The Bad: meal as described by flyquiet upthread. New treatment for chicken -- in barbecue sauce. The chicken consisted of 8 or 10 miniature rubber balls. The sauce, at least, had some flavour. Did I mention there was exactly 3 forkfuls of salad? Why is it so hard to provide a healthy option? Snack basket came 35 min before landing. However, there were KitKats.

The Ugly: flight was oversold. Very angry people at the gate trying to understand why tx they bought months ago weren't getting them on the flight. Only one gate agent. No back up. He tried very hard to explain what would happen and how he would work on it. Conducted himself in an exemplary fashion, in the circumstances.

Situation escalated. Passengers became more irate. Truly felt sorry for the agent. Offered to back him up if necessary. He didn't deserve what he got.