Originally Posted by
backspinnn
I have been a MR Platinum for five years or more, but the program was so solid in the past past and now it is just inconsistent and dysfunctional. I booked a rewards stay room with the Marriott app last October 2016 and while I was on the way to the hotel they called and cancelled my reservation stating they were overbooked. I asked about the Marriott platinum guarantee and they said to call corporate, so I did and they rebooked me into a more expensive hotel for more points.
I am finding that at certain properties you need to be more insistent of your rights than in the past. In the above scenario, the hotel was clearly in violation of MR T&Cs. I would have continued to the booked hotel and presented myself for check in. Assuming that the MR number is in the reservation, compensation is $200 +90k points + alternate accommodations. You might still be able to get something retroactively for their weasely behavior. Maybe.